At Active Pro, we aim to deliver your haircare and skincare products safely and as quickly as possible across Pakistan.

Order Processing

Orders are normally processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery times within Pakistan are:

• Major Cities: 2–4 business days
• Other Cities & Areas: 3–7 business days
• Remote Areas: Delivery may take slightly longer depending on courier coverage.

Delivery times are estimates and may vary due to weather, public holidays, courier delays, strikes, or other circumstances beyond our control.

Cash on Delivery

Cash on Delivery (COD) is available nationwide in Pakistan in serviceable areas. Customers are requested to provide a correct phone number and complete delivery address when placing an order.

Our team or courier partner may contact you to confirm your order or delivery.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order. From time to time, free shipping promotions may be available on selected products or order values.

Order Tracking

Once your order has been dispatched, tracking information may be provided via SMS, WhatsApp, email, or our order tracking facility, where available.

Please allow some time after dispatch for the courier tracking system to update.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and active contact number.

Active Pro will not be responsible for delays or failed deliveries caused by incorrect addresses, incomplete information, or an unavailable customer.

Failed Delivery & Refused Parcels

The courier may make multiple delivery attempts depending on its policy. If the customer refuses the parcel or repeatedly remains unavailable, the parcel may be returned to us.

Customers with repeated refused or undelivered COD orders may be required to make advance payment for future orders.

Damaged or Incorrect Parcel

If your parcel arrives damaged, leaked, or contains an incorrect product, please contact Active Pro Customer Support within 48 hours of delivery.

Please keep the original packaging and provide your order number, clear photos, and an unboxing video where available so we can review your claim.

Sale & High-Volume Periods

During major sales, launches, Eid holidays, promotional campaigns, or periods of unusually high order volume, processing and delivery may take longer than usual.

Contact Us

For questions regarding your shipment, delivery status, or tracking, please contact Active Pro Customer Support and provide your order number.

Active Pro reserves the right to update this Shipping Policy when required.